Privacy policy
Privacy Policy (Updated Version)
Last updated: December 7, 2025
Petalnest operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Petalnest is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
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Account information including your username, password, security questions, preferences and settings.
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Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
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Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
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Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
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Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
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Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
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From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
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From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to manage your account, and to create a customized shopping experience.
Marketing and Advertising
We use your personal information to send marketing and promotional messages and to show advertisements based on your activity.
Security and Fraud Prevention
We authenticate your account, detect fraud, protect safety, and secure our Services.
Communicating with You
We use your information to provide customer support and maintain our business relationship.
Legal Reasons
We process your personal information to comply with legal obligations, respond to law enforcement, and enforce our policies.
How We Disclose Personal Information
We may disclose your personal information:
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With Shopify and other service providers (IT, payment processing, analytics, fulfillment, shipping).
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With marketing partners for advertising purposes.
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When you direct us to share information.
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With affiliates or within our corporate group.
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In connection with business transactions, legal obligations, or to protect our rights.
Relationship with Shopify
Shopify hosts our Services and processes personal information to operate and improve the Services. Information you provide may be transmitted to Shopify and other third parties located outside your country. Shopify may use this data for enhanced features involving cross-merchant analytics.
To learn more, visit the Shopify Consumer Privacy Policy.
Third Party Websites and Links
Links on our website may lead to external third-party websites. Their privacy and security policies apply, not ours.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information of individuals under the age of majority.
Security and Retention of Your Information
We implement security measures but cannot guarantee perfect security. We retain your personal information as long as necessary for legal, operational, and customer-support purposes.
Your Rights and Choices
Depending on your location, you may have rights to access, delete, correct, or transfer your personal information, or object to processing. You may also unsubscribe from promotional communications.
For Shopify-related rights: https://privacy.shopify.com/en
We may request identity verification before processing requests.
Complaints
If you have complaints, contact us using the details below. You may also contact your regional data protection authority.
International Transfers
Your personal information may be transferred and processed outside your country. When transferred outside the EEA or UK, lawful transfer mechanisms such as Standard Contractual Clauses are used.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the website.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at:
For the purpose of applicable data protection laws, we are the data controller of your personal information.